Rubbish Clearance Kingston Terms and Conditions

These Terms and Conditions set out the basis on which Rubbish Clearance Kingston provides rubbish clearance, waste collection and related services to domestic and commercial customers. By booking our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person, business or organisation requesting the services from Rubbish Clearance Kingston.

Company, we, us or our means Rubbish Clearance Kingston, the provider of waste clearance and collection services.

Services means any rubbish clearance, waste removal, collection, loading, transportation, disposal, recycling or associated services carried out by the Company for the Customer.

Site means the address or location where the Services are to be performed.

Waste means any materials, items or substances presented by the Customer for collection and disposal as part of the Services, including household waste, garden waste, commercial waste and bulky items, unless otherwise specified.

2. Scope of Services

2.1 The Company provides rubbish clearance and waste removal services by prior booking. Services may include loading of waste, removal from the Site, transportation and disposal or recycling at an authorised facility.

2.2 The exact scope of the Services to be provided, including the type and approximate volume of waste to be collected, will be agreed at the time of booking or upon the arrival of our team at the Site.

2.3 Any description of waste clearance or collection on our website, promotional materials or verbal communications is for general guidance only and does not form a binding specification. The Company reserves the right to adapt the Services as reasonably required for safety, legal compliance and practical performance.

3. Booking Process

3.1 Bookings for Services may be made by telephone, email or through any other communication methods accepted by the Company from time to time.

3.2 When you make a booking, you must provide accurate information about the Site address, access conditions, parking availability, the type of waste, the estimated volume or weight of waste, and any special requirements. The Company relies on this information when providing quotations and planning the Services.

3.3 Any quote provided prior to attendance at the Site is an estimate only and is based on the information supplied by the Customer. The final price will be confirmed by our team on arrival after assessing the actual waste volume, weight, access, labour requirements and any additional factors.

3.4 The Company reserves the right to refuse, cancel or amend a booking where the information provided by the Customer is incomplete, inaccurate, misleading or where the waste or Site conditions fall outside the scope of the Services we are legally or safely able to provide.

3.5 A booking will be deemed accepted only when the Company confirms the date and approximate arrival window to the Customer and, where applicable, when any required deposit or pre-payment has been received.

4. Customer Responsibilities

4.1 The Customer must ensure safe and reasonable access to the Site for our vehicles and staff. This includes providing clear instructions on how to reach the Site and arranging suitable parking or permits where necessary.

4.2 The Customer is responsible for ensuring that the waste presented for collection is accurately described, safely accessible, and does not include prohibited or hazardous materials not previously disclosed and agreed in writing.

4.3 The Customer must ensure that any required permissions, consents or approvals from landlords, neighbours, local authorities or other third parties are obtained prior to the Services being carried out.

4.4 The Customer will take all reasonable steps to protect property, driveways, pathways and surfaces at the Site. The Company will use reasonable care when carrying out the Services, but is not responsible for damage caused by poor ground conditions, weak surfaces or structures that could not reasonably be identified as unsuitable.

5. Pricing and Payments

5.1 Prices for our Services are generally based on the volume and nature of the waste, the labour required, access conditions and disposal costs. We may also apply minimum load charges, call-out charges or additional fees for heavy, bulky or specialised items.

5.2 Unless otherwise agreed in writing, all prices are quoted in UK pounds sterling and are exclusive of any applicable taxes or charges that may be imposed by law.

5.3 The final price will be confirmed by our team before any work begins on the Site. If the Customer does not agree to the final price, the Company reserves the right not to proceed with the Services. In such cases, a call-out or cancellation fee may apply if we have already attended the Site.

5.4 Payment is due in full on completion of the Services, unless alternative payment terms are agreed in writing in advance. We may accept cash, debit or credit card, bank transfer or other methods as notified by the Company.

5.5 For commercial or account customers, invoicing terms may be agreed separately. Invoices are payable within the agreed credit period. The Company reserves the right to charge interest on overdue amounts at the statutory rate and to recover all reasonable costs of debt collection.

5.6 The Company may require a deposit or full pre-payment for certain bookings, especially for larger clearances, out-of-hours work or where special arrangements are needed. Any deposit will be deducted from the final invoice.

6. Cancellations, Amendments and Waiting Time

6.1 The Customer may cancel or amend a booking by providing at least 24 hours notice before the scheduled arrival time. Where sufficient notice is given, any deposit paid may be refunded or carried forward at the Companys discretion.

6.2 If the Customer cancels or significantly changes the booking with less than 24 hours notice, the Company reserves the right to charge a cancellation fee to cover costs incurred, including lost labour and vehicle time.

6.3 If our team attends the Site at the agreed time and is unable to carry out the Services due to inaccessibility, incorrect information, lack of permission or for any reason beyond the Companys control, we may charge a call-out or wasted journey fee.

6.4 Where our team is required to wait on Site beyond a reasonable grace period due to delays caused by the Customer, additional waiting time charges may apply at the current hourly or part-hourly rate.

7. Waste Types and Prohibited Materials

7.1 The Company operates in compliance with UK waste management and environmental regulations. Certain wastes are restricted or require special handling and cannot be collected without prior agreement.

7.2 The Customer must not include, without prior written agreement, hazardous waste such as chemicals, solvents, paints, asbestos, clinical or medical waste, pressurised containers, gas bottles, explosives, radioactive materials, contaminated soils or any other substances defined as hazardous under applicable legislation.

7.3 Electrical and electronic items, tyres, batteries, fridges and freezers, mattresses and other regulated items may be subject to additional charges due to specific disposal requirements.

7.4 If prohibited or undeclared hazardous waste is found within the load, the Company may refuse to remove all or part of the waste, or may arrange specialist disposal at additional cost to the Customer. The Customer will be liable for all costs, fines, penalties or losses incurred by the Company as a result of undeclared or misdescribed waste.

8. Performance of the Services

8.1 The Company will use reasonable efforts to attend the Site at the agreed time and date. However, all timeframes are estimates only and may be affected by traffic, weather, operational or other circumstances beyond our reasonable control.

8.2 If we become aware of a significant delay, we will attempt to contact the Customer to provide an updated arrival time or to reschedule the booking.

8.3 Our team will load and remove waste from a reasonable location on the Site as agreed with the Customer. Additional charges may apply where waste is difficult to access, located on upper floors, in basements, or requires dismantling or additional labour.

8.4 The Company is not obliged to sweep, clean or tidy the Site beyond removing the agreed waste. However, our staff will generally leave the immediate working area in a reasonably tidy condition, subject to weather, site conditions and the nature of the waste removed.

9. Title and Responsibility for Waste

9.1 Once the waste has been loaded into our vehicle, title to and responsibility for the waste passes from the Customer to the Company, subject to the waste being non-hazardous and lawfully described.

9.2 The Company will transport and dispose of the waste at licensed facilities in compliance with applicable waste carrier, transfer and disposal regulations.

9.3 The Customer remains responsible for any waste left on the Site. The Company is not responsible for items or materials that the Customer intended to discard but did not present or clearly specify.

10. Liability and Limitations

10.1 The Company will carry out the Services with reasonable care and skill. If the Customer believes that the Services have not been provided in accordance with these Terms and Conditions, the Customer must notify the Company as soon as reasonably practicable and in any event within 7 days of completion.

10.2 Except where liability cannot be limited or excluded by law, the Company shall not be liable for any indirect, consequential or economic loss, including loss of profit, loss of business, or loss of opportunity arising out of or in connection with the Services.

10.3 The Companys total liability for any claim arising out of or in connection with the Services, whether in contract, tort or otherwise, shall be limited to the total price paid or payable by the Customer for the specific Services giving rise to the claim.

10.4 Nothing in these Terms and Conditions excludes or limits the Companys liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded under UK law.

10.5 The Customer is responsible for removing or securing any valuables, fragile items or personal belongings from areas where our team will be working. The Company accepts no liability for loss or damage to items that were not clearly identified or that should reasonably have been removed from the working area by the Customer.

11. Insurance

11.1 The Company maintains appropriate public liability insurance and, where applicable, employer liability insurance in respect of the Services provided.

11.2 Evidence of insurance cover can be provided upon reasonable request.

12. Data Protection and Privacy

12.1 The Company may collect and process personal data relating to the Customer, including contact details, Site addresses and payment information, for the purposes of managing bookings, providing Services and handling enquiries or complaints.

12.2 The Company will handle personal data in accordance with applicable data protection laws in the United Kingdom. Personal data will not be sold to third parties.

13. Complaints

13.1 If the Customer has any concerns or complaints regarding the Services, they should contact the Company promptly, providing full details and any supporting information.

13.2 The Company will investigate complaints in a fair and timely manner and will seek to resolve issues where reasonably possible, including by providing explanations, corrective action or goodwill gestures at our discretion.

14. Changes to Terms and Conditions

14.1 The Company reserves the right to amend these Terms and Conditions from time to time to reflect legal, regulatory or operational changes.

14.2 The version of the Terms and Conditions in force at the time of the Customers booking will apply to that booking, unless a change is required by law or agreed with the Customer.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.

16.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

16.3 The Customer may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or transfer its rights and obligations where reasonably required for business operations, provided that this does not materially reduce the level of service to the Customer.

16.4 These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any previous agreements or understandings, whether written or oral.